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Telemedicine Video Platform for Providers and Their Patients

Collaborate with patients using real-time audio and video capabilities safely and effectively

doctor and patient telemedicine

Find out more about ModMed Telehealth

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doctor and patient telemedicine
Tom McNeil CEO

"The real-time audio and video capabilities make seeing patients easy, and it’s convenient for patients. We serve patients from all over the country, so having the ability to schedule a Telehealth visit has been fantastic."

Gail Lanter, Practice Manager
East Cooper Plastic Surgery

Personalized care from almost anywhere with high-resolution video chat functionality

Real-time audio and video capabilities are included in EMA® and APPatient so that patients can be seen remotely. They can also help you:

  • Reach vulnerable patient populations conveniently
  • Screen patients whether your offices are open or closed
  • See patients prior to renewing prescriptions
  • Accommodate your existing clinical workflow
  • Minimize risk of exposure for your patients and staff

Patient Collaboration

Discover the latest in accessible and automated patient communication tools helping to decrease call volume and build patient trust:

Pre-Visit

Prepare patients for visits

Pre-Visit Patient Collaboration

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During Visit

Get rid of the clipboard

patient in waiting room using ModMed Kiosk on iPad

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Post-Visit

Keep patients engaged

patient in waiting room using ModMed Kiosk on iPad

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Telehealth

See patients virtually

smiling male patient sitting on couch at home using laptop

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Patient Portal

Provide data & record access

smiling male patient sitting on couch at home using laptop

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ModMed Kiosk

Move to paperless check-in

smiling male patient sitting on couch at home using laptop

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This video telemedicine platform can benefit healthcare professionals and patients.

Provider Benefits of Video Chat + Telehealth

  • Minimize risk of exposure for you and your patients
  • Offer your patients personalized care as you would in an in-office clinical setting
  • Care for and potentially screen patients whether you are in your office or remote
  • Help patients understand when their health concerns constitute a medical emergency
  • Reach vulnerable patient populations, especially those with chronic illnesses or mobility challenges and those who live in rural areas
  • See patients prior to sending or renewing prescriptions

Patient Benefits Video Chat + APPatient App

  • Minimize risk of exposure by visiting your doctor virtually
  • Gain peace of mind with the opportunity to express concerns about symptoms
  • Receive medical advice from your doctor from your home
  • Get notified when your doctor is available – no extended wait times
  • Have prescriptions ordered or renewed without an office visit
  • Use your iPhone (iOS12 and above) or Android device (v. 7.0 and above) to virtually “attend” your appointment

We're Here to Support You at Every Step

As part of our award-winning client services, we provide resources to meet your practice’s virtual e-Visit needs. We’ll work closely with your team to help streamline effectiveness.

Frequently Asked Questions

Here are some of the latest questions and answers regarding our telemedicine solution. Don’t see what you’re looking for? Contact us.

Is the Telehealth solution available to gGastro clients?
Yes, please visit our Gastroenterology Patient Engagement section to learn about our gTelehealth solution.
Is WiFi required for APPatient?

The app will work with both WiFi and cellular connection. WiFi is not required.

If I am not currently a Modernizing Medicine client, can I just sign up for the telemedicine solution?

No, right now the telemedicine solution is only available for current and future EMA clients.

How will I be reimbursed?

On March 30, 2020, the Centers for Medicare and Medicaid Services (CMS) released an Interim Final Rule that makes a number of changes intended to further support the provision of services to patients during this Public Health Emergency. Full details of the changes can be found here. Although the rule was published this week, all of the changes made in the rule were made effective retroactive to March 1, 2020.

This new rule, combined with prior guidance, makes clear that healthcare professionals can provide and bill, and CMS will reimburse, for a variety of telemedicine services for Medicare beneficiaries residing across the country from a range of locations, including their homes. This new guidance temporarily lifts restrictions that have historically limited coverage of telemedicine to services provided to residents of rural areas and generally permits services to be provided to both new and established patients. CMS maintains a list of services that may be furnished via telehealth, which should be referenced to determine what services will be reimbursed if provided to Medicare beneficiaries under this new guidance. To keep up-to-date on the guidance that has been issued by CMS in connection with this public health emergency, please visit CMS’s Coronavirus Waivers and Flexibilities resource page found here. Providers should continue to review their contracts with commercial payors and seek updated guidance from such payors to understand whether they will similarly be loosening their reimbursement requirements and what restrictions, limitations or rules will apply.

*Certain terms and conditions may apply to the use of ModMed Telehealth and APPatient, and other Modernizing Medicine telemedicine solutions. Modernizing Medicine has the right to revise its pricing for the use of ModMed Telehealth or APPatient or other Modernizing Medicine telemedicine solutions at any time. Use of ModMed Telehealth and APPatient or other Modernizing Medicine telemedicine solutions may in the future be contingent on paying fees or other charges determined by Modernizing Medicine. A subscription to EMA is required in order to use ModMed Telehealth and APPatient. Fees for the use of EMA and Modernizing Medicine’s other products and services continue to apply. It is each provider’s responsibility to determine that the telemedicine visit meets medical necessity for that patient. Not all clinical scenarios may be appropriate for telemedicine visits, and the provider may need to evaluate the patient in person to establish a diagnosis or initiate treatment.

We are working diligently to bring convenience, access and efficiency of care to the healthcare community.

Reach out to find out more about our telehealth and other Patient Collaboration solutions.

Are you a current client and want to learn more about ModMed® Telehealth? Please email us at [email protected]

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