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How To Deal With Difficult Patients: From Aggression to Soft Landing

Published Date

Susan Childs Founder, Evolution Healthcare Consulting Joseph Atzenbeck Founding Member, Clinic for Dermatology & Wellness Jim Roth Chief Operating Officer / General Manager Urology Group of Southern California and Signature Urology Specialists

Presenter:

Susan Childs, Founder, Evolution Healthcare Consulting

Joseph Atzenbeck, Founding Member, Clinic for Dermatology & Wellness

Jim Roth, Chief Operating Officer / General Manager Urology Group of Southern California and Signature Urology Specialists

This webinar was recorded July 27, 2022.

We love our patients. But the biases, verbal abuse and aggression of some patients can create a toxic workplace. This webinar explores how these patients can become liability concerns and how you can implement techniques to manage them, better protect both patients and staff, and promote a respectful workplace environment.

YOU WILL LEARN:

  • How to create a respectful culture for patients and staff
  • Words to soothe an escalating situation
  • Techniques to handle difficult patients