Connect With Your Patients Every Step of the Way
Connect With Your Patients Every Step of the Way
Let automation do more for you…and your patients
Disconnected systems can slow down your team and hurt patient engagement. The solution? Automating time-consuming tasks, streamlining practice-patient communications and elevating experiences across the board. Patient Collaboration tools from ModMed® can help with that!
Let your patients help with scheduling
Let patients schedule appointments on their own time while reducing calls to your office. Easily confirm appointments, send forms and collect insurance information. Patient documentation flows automatically into our all-in-one software.
Automate your reminders
Send automatic reminder messages prompting patients to confirm or reschedule appointments, check in, pay balances and more.
Centralize your calls, faxes and forms
Centralize all patient communications — including voicemail transcriptions — into one cohesive thread. Automatically text links to visit instructions and patient handouts, and route patient messages to appropriate staff members.
Showcase your patient reviews online
Automatically send out satisfaction surveys after appointments, display patient feedback on your website and organize all reviews in one convenient location for easy responding.
Help your practice get paid quickly
Offer automated payment options that keep patient credit cards on file, automatically text remaining balances with links to pay, and prompt quick patient action without extra effort from staff¹.
The data speaks for itself
%
of patients avoid the doctor because of scheduling hassles.²
is the average cost of a no-show for private practices.³
%
of people open a text message within three minutes of receiving it.⁴
%
of patients use search engines to find a healthcare provider.⁵
%
of consumers prefer to pay medical bills electronically.⁶
What’s Patient Collaboration?
Patient collaboration is about more than patient engagement, improved outcomes and greater ROI.⁷ It’s about saving your staff time and allowing patients to be truly seen and heard. That’s why our solutions encourage and support a collaborative approach to care.
Learn how you could decrease no-shows by 50% with these tips.
Real practices. Real results.
See how our solutions are making a difference.
“Patient Collaboration offers the opportunity to get the patient back into the center of our healthcare environment. Physicians, staff and patients all benefit from [it].”
Harish Iyer, MD
“Our seamless office communication helps prevent gaps in the patient journey. We don’t receive patient complaints because the system helps keep our operations tight and efficient.”
Sara Dickie, MD
“We’ve also seen a 32% reduction in scheduling call volume and a 58% reduction in abandoned scheduling calls.”⁸
Ann Baker, COO
Transform Your Patient-Practice Communications
Fill out the form for a personalized consultation
- 1 Available for gastroenterology customers in 2025.
2 Wright, G. “Notable Survey: 61% of Patients Skip Medical Appointments Due to Scheduling Hassles.” Business Wire, November 14, 2022.
3 Triemstra, J.D., Lowery, L. “Prevalence, Predictors, and the Financial Impact of Missed Appointments in an Academic Adolescent Clinic.” Cureus, November 19, 2018. doi:10.7759/cureus.3613.
4 “The Power of Mobile Communications.” Soprano Design, 2019. https://info.sopranodesign.com/the-power-of-mobile-communications.
5 Jia, X., Pang, Y., Liu, L.S. “Online Health Information Seeking Behavior: A Systematic Review.” Healthcare, December 16, 2021. doi:10.3390/healthcare9121740.
6 “Consumer Trends in Healthcare Payments.” InstaMed, 2023.
7 Marban, S. et al. “Impact of Patient Engagement on Healthcare Quality: A Scoping Review.” Journal of Patient Experience, September 16, 2022. doi:10.1177/23743735221125439.
8 The data and percentages herein are based on a comparison of scheduling calls at Fort Wayne Dermatology Consultants over five weeks before and after implementation of Klara®.
9 Disclaimer: The statements and conclusions contained herein reflect the opinions of Dr. Michael Reed and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information.
10 Ltd, S. D. P. (n.d.). The power of Mobile Communications. The Power of Mobile Communications. https://info.sopranodesign.com/the-power-of-mobile-communications
