Beyond Patient Engagement Patient Collaboration Tools for Gastroenterology
Beyond Patient Engagement Patient Collaboration Tools for Gastroenterology
What GI Patients Want
While you’re diagnosing your patients, they’re diagnosing your practice — and posting about it. In fact, 59% of patients are likely to provide feedback via online review.* That’s why we have Patient Collaboration tools to help you raise patient satisfaction and practice efficiency. By pairing gKiosk™ and gPortal™ with our Klara-powered features, you can go beyond patient engagement.
Ways to Engage Your Patients
gKiosk™
gPortal™
Call-to-Text
Two-Way Messaging
Broadcast Messaging
Appointment Reminders
Visit Instructions & Forms
Satisfaction Surveys
gPortal Gastroenterology Patient Portal
Streamline Communication to Help Improve Patient Satisfaction
Provide patient access around the clock with this robust patient health portal. Seamlessly integrated with the gGastro EHR and gPM practice management system, it’s designed to keep your patients satisfied and engaged. They can even pay online, helping make patient collections simpler for your staff and friendlier for your patients.
With gPortal, patients can:
- Confirm, cancel or reschedule upcoming appointments
- See outstanding balances – if your practice uses gPM
- Pay bills online
- Send private messages and request refills
- Receive email notifications when new materials are available
- Grant access to an authorized representative
- Share their health summary with other care providers
- View:
- Electronic medical records
- Orders
- Lab results
- Patient education
- Review and update their own records, including:
- Review of systems
- Medical history
- Medications
You and your staff can:
- Communicate with patients through encrypted messaging
- Review and accept patients’ data edits
- Automatically invite patients to the portal when creating an appointment
- Keep track of patient activity with our searchable access log
- Send billing-related messages right from the gPM collections queue
- Collect certain MIPS data for patient engagement
- Reduce staff time spent on data entry
- Send automated appointment reminders through the patient online portal
- Generate tasks from portal messages
- Configure:
- Which data patients can view and edit
- Your portal page with a welcome message and practice branding
- Login security preferences
- And much more
Call-to-Text
Two-Way Messaging
With busy patients who are hard to reach during office hours, it’s especially important to offer communication options beyond phone calls. Enable your staff to talk to patients via text, and allow patients to respond to messages on their mobile phones. No portal login or app download required. Now, you can get patients the information they need — faster.
Broadcast Messaging
Reach your patients at scale in mere minutes with Klara Broadcast Messaging. Whether it’s inclement weather, an unexpected office closure, or a change in a provider’s schedule, broadcast messages keep your patients informed when time is of the essence.
Message patients by:
- Schedule
- Provider
- Appointment type
- Custom groupings
Appointment Reminders
Reduce no-shows and keep upcoming appointments top of mind for your patients. Klara Appointment Reminders automate patient outreach with personalized previsit text messages that prompt your patients to confirm attendance.
Pre-Visit Care Instructions and Digital Forms
Patient Satisfaction Surveys
Get feedback and actionable insights postvisit. Patient engagement and satisfaction surveys help you gauge sentiment with autogenerated, customizable texts. With question flows and prompts based on patient responses, you can encourage online reviews and let less satisfied patients provide feedback privately. Improve your online reputation and practice operations with insights straight from your patients.
Satisfied patients are just a text message away
Get a personalized tour of our Patient Collaboration tools for GI practices.
*According to the “2022 ModMed® Patient Experience Report” conducted by independent research firm OnePoll.